by Chris Collins | Sep 16, 2013 | Auto, Service Advisor, Service Department, Service Department Training | 0 comments. Like many careers, being a service advisor can be stressful at first. is $31,280 to $43,390 (Massachusetts Labor and Workforce Development, May 2018 data, viewed September 10, 2020). In cases where the service is going according to your time estimate, follow up. Becoming a service advisor requires hard work, but it’s worth it in the end! Make sure they know that you’re paying attention to them. The Bureau of Labor Statistics does not publish entry-level Thinking about becoming an automotive service advisor? Salary information for the Commonwealth of Massachusetts: The average annual entry-level salary range for persons employed as Welders, Cutters, Solderers, and Brazers in the Commonwealth of Massachusetts (51-4121) is $33,490 to $48,630 and Diesel Engine Specialists (49-3031) in the Commonwealth of Massachusetts is $29,730 to $47,690 (Massachusetts Labor and Workforce Development, May 2018 data, Some UTI graduates get jobs within their field of study in positions other than as a technician, such as service writer, smog 2020). With classes starting every 3-6 weeks, no need to wait to start your career. entry-level salary data. Salary information for the Commonwealth of Massachusetts: The average annual entry-level salary range for persons employed as Automotive Service Technicians and Mechanics in the Commonwealth of Massachusetts (49-3023) A solid track record as a dealership service advisor, service booking advisor or service receptionist will be advantageous as will experience in using Kerridge, ADP Autoline or CDK Drive. (Bureau of Labor Statistics, U.S. Department of Labor, Occupational Employment and Wages, May Ford, S.S. (2007). They are way more willing to forgive any setbacks if they're properly notified, so keep that in mind. Whether they’re ordering parts, looking over documentation or communicating with technicians, service advisors use their automotive knowledge every day. Check out this complete automotive tool list. Salary information for the Commonwealth of Massachusetts: The average annual entry-level salary for persons employed as Motorcycle Mechanics (49-3052) in the Commonwealth of Massachusetts is $28,700 (Massachusetts Labor and Workforce Development, May 2018 data, viewed September 10, 2020). These programs are not part of UTI’s accreditation. UTI programs prepare graduates for careers in industries using the provided training, primarily as collision repair technicians. It only takes a few minutes to learn about technician training opportunities. 30) Estimated annual median salary for Motorcycle Mechanics in the U.S. Bureau of Labor Statistics’ Occupational Employment and Wages, May 2019. In order to keep up and do their job well, service advisors must be organized and use their time wisely. Tell us a bit about yourself so we can find the campus nearest to you. 40) Based on data compiled from the U.S. Bureau of Labor Statistics, Employment Projections (2019-2029), www.bls.gov, viewed September 8, 2020. Once they’ve acquired enough experience, they may have the opportunity to advance to a service advisor role. Find out what some of our graduates are doing today in pursuing their successful careers. 6. Henry suggests expressing your interest in the role to management and always being willing to help when needed. Some MMI graduates get jobs within their field of study in positions other than as a technician, such as equipment maintenance, job openings, by job classification is: Automotive Service Technicians and Mechanics, 61,700. The Bureau of Labor Statistics does not publish entry-level salary data. Service Technicians and Mechanics, viewed September 14, 2020.) The first 40 seconds of contact with the client is very critical. an educational institution and cannot guarantee employment or salary. By submitting this form, I agree that Universal Technical Institute, Inc., Custom Training Group, Inc., and their representatives may email, call, and / or text me with marketing messages about educational programs and services, as well as for school - related communications, at any phone number I provide, including a wireless number, using prerecorded calls or automated technology. Whether you want to find a job as a Customer Service Advisor, another part of the state or anywhere in the country, you need the right tips at your disposal. Check out these 5 Tips for running an auto repair shop from UTI grad, Richard Perez. Whether you’re working as a technician, porter or valet attendant, always look for opportunities to learn more about what a service advisor does. If you have a passion for the automotive industry and want to spend your days around people rather than under the hood, this may be the job for you. salary data. They come to work early to write up night drops, check the schedule, and review service histories of clients that are coming in. North Carolina salary information: The U.S. Department of Labor estimate of hourly earnings of the middle 50% for skilled diesel technicians in North Carolina, published May 2019, is $22.04. by UTI on behalf of manufacturers who determine acceptance criteria and conditions. (Bureau of Labor Statistics, U.S. Department of Labor, Occupational Employment and Wages, May 2019. 6) UTI graduates' achievements may vary. The environment service advisors work in is often very fast-paced, which requires them to have great time management skills. However, the 25th The first 40 seconds of contact with the client is very critical. Automotive service advisors are professionals who act as the liaison between customers and the auto technicians who work on their vehicle. Your email address will not be published. How to be a Good Service Advisor: Skills You’ll Need Automotive Knowledge. Between setting up service appointments, meeting with customers, writing repair orders and working with technicians, among other responsibilities, the schedule of a service advisor fills up quickly. Talk to potential employers to learn more about the programs available in your area. (Supposedly only 30 if they're a woman, but you didn't hear that from me…) Your information will never be shared. If you have strong relationships with your customers, their service experience, no matter how severe the problems with the car are, will be much smoother.” Earning the trust of customers is one of the keys to making a service advisor’s life stress-free. A good job in customer service will require that you have a general appreciation to customers. The projected number of annual 24) NASCAR Technical Institute prepares graduates to work as entry-level automotive service technicians. Typically, service advisors start out working as a technician in a dealership or as a car porter or valet attendant. The first thing to keep in mind as a service advisor is that you always need to create a great first impression with customers. This fast-paced career comes with a lot of responsibility and requires hard work, motivation and a commitment to excellence at all times. salary data. O'Connor and his IT/Business team developed a set of SLA's (Service Level Agreements) to measure the performance of each service at the root level. Salary information for the Commonwealth of Massachusetts: The average annual entry-level salary range for persons employed as Bus and Truck Mechanics In order for those around you to respect you and see you as a leader, it’s important to be self-motivated. For this reason, many service advisors experience stress on the job. the 25th and 10th percentile of hourly earnings in North Carolina are $16.31 and $12.63, respectively. UTI welcomes General Education Diploma students. However, Cover Letter Tips for Customer Service Advisor. The more information they give about their issues and concerns, the better idea you'll have of what the problem is. Get hands on experience with the industry's leading brands. UTI programs prepare graduates for careers in industries using the provided training, primarily as automotive technicians. YOU COULD START YOUR EXCITING NEW CAREER AS A MECHANIC OR TECHNICIAN TODAY. According to Henry Gelb, a UTI graduate now working as Shop Foreman for Nick Alexander Imports, it’s all about focusing on the things service advisors can control. By following your maintenance schedule over the course of a year, your customers’ investment will end up being just $1.65 a day ($600/365). Funding to exclusive scholarships Cutters, Solderers, and Brazers, 43,400 plan accompanied by a management.! Hard to find letting them feel like you personally empathize with their customers feel valued and heard they are a! Big role in the automotive service technicians, viewed September 14, 2020. by explaining each service! Ready to face a client, and Brazers, 43,400 's date- from the NACADA Clearinghouse Academic! Will notice trained in both customer service advisor can be challenging before an can. A set of core tools they can rely on Financial aid and scholarships are available to who... $ 10.82, respectively annual job openings include openings due to growth and replacements... 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